Technology Support Specialist - Full-Time

Technology Support Specialist

 

This is a full-time position with the Technology Support Specialist reporting to the Director of Technology and working closely with all members of AIM Academy. 

Responsible for:

  • Provides on-site desktop and other technical support to faculty, staff and students with equipment needs

  • Performs basic installations, repairs, upgrades, and maintenance on hardware, software, and computer peripherals

  • Troubleshoots technical problems, answers customer questions and resolves issues. Occasionally refers issues/questions to appropriate personnel/manager for follow-up, but resolves most issues independently and without referral.

  • Zoom and webinar account management troubleshooting

  • ensuring connectivity and equipment 

  • Familiarity with Google platform and Zoom a must  

  • Updates tickets and assignments according to established procedures.

  • Performs other duties as assigned.

Personal qualities:

  • Enthusiastic

  • Able to work in a fast-paced environment

  • Flexible and able to take on new tasks

Experience/Education/Skills:

  • Experience with G-suite

  • Experience working with a variety of operating systems and software; at minimum must have significant experience with macOS. 

  • Strong customer service orientation and ability to follow through issues to resolution.

  • Ability to interact with individuals at all levels within an organization, including IT team, faculty, staff, and students

Position requires COVID vaccination, TB test, FBI background check, PA State background check and Child Abuse History Clearance

  • Assists in the analysis of technical products, systems and/or software. May take lead role in technology evaluation projects or technology implementation projects.
  • Performs testing for product evaluation and deployment projects and works with the user base to assure that the solutions meet requirements.
  • Performs or updates inventory as appropriate.
  • Updates tickets and assignments according to established procedures.
  • Performs other duties as assigned.